Kayako v3 login share

[webhosting.net]

I've seen in the forums that Ubersmith has the capability to share logins with Kayako via a Kayako "plugin".

I cannot seem to find mention of which version of Kayako is supported. the latest version is v3.00.80

I've asked Kayako support staff about this and they say there is no login share plugin for Ubersmith Pro.

My questions;
1. Was/Is this plugin maintained by Ubersmith?
2. Does it work with the latest version of Kayako?
3. Will it be actively maintained and continue to be supported in the future?

Thanks,
Leonard
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[ontime]

My best response and from what I have read, I just finished setting this up.

My questions;
1. Was/Is this plug in maintained by Ubersmith? yes from what I read Kayako does not maintain any of these. ( I could be wrong it looks like mbill is heavily embedded in Kayakos code)

2. Does it work with the latest version of Kayako? yes

3. Will it be actively maintained and continue to be supported in the future? This is totally up to the folks that made this and I believe it was provided by Ubersmith team.

What I am now attempting to figure out is if I can sent variables in the ubersmith links that will allow a client to login directly into Kayako.

If anyone has these answer it would be much appreciated.

[BlueDotted]

Right. The login share plugin was created by Ubersmith, and as far as I know should be maintained by the Ubersmith team.

I'm not running the latest version of Kayako however.

Also, I was told by the Kayako staff that you cannot 'seamlessly' login to Kayako by passing the login details. They told me this was a security design on their en, and had no intentions of changing that.

I've never used Kayako w/ MB however, so I don't know if that operates the same or not.

[ontime]

I have been able to create a seamless login using the ubersmith variables passed in a link inside ubersmith.

Below is what I have done after installing login share.

I first applied the following fix to my kayako install.

http://forums.kayako.com/showthread.php?t=7615

I then created a custom link and passed the following variables in the ubersmith link.

Note: I use a custom group so the template in ubersmith is not that of the one on our site, that is why I include group= in this link you can just remove it and use u_login=1 this forces the link to trigger the login

http://support.mydomain.com/index.php?group=mylogin&u_login=1

I then include the following variables to the link
u_email is the customers email address in ubersmith
u_passwd is the customers password in ubersmith

If anyone needs any help please PM me I have spent some time trying to get this to work correctly and have just got it to work.